User experience and information architecture design

Meet Chiara Ogan

Chiara Ogan is a leader in user experience design and information architecture. Chiara specializes in bringing structure and order to large information spaces, in a way that is intuitive and supports user needs. Chiara is also an international speaker and teacher, speaking at conferences such as the IA Summit and UX Week. She’s led workshops on information architecture and experience design across the US, Canada, Europe, and South America. Chiara specializes in designing experiences for organizations with large content repositories.

Before opening 3 Cats Studio in 2011, Chiara was a senior experience designer at Adaptive Path for seven years. While at Adaptive Path she worked with a wide range of clients on websites, intranets, and set-top boxes. She developed the curriculum for Adaptive Path’s UX Intensive Information Architecture Workshop.

Chiara served as the senior information architect for PeopleSoft, an enterprise software company. She implemented a unified information architecture across the public website, customer extranet, and partner extranet in a single CMS. The information architecture was later expanded to include 23 international sites. Before joining PeopleSoft, Chiara was an information architect at Argus Associates, a pioneering information architecture design firm.

Chiara received her Master of Science degree in Library and Information Science from Simmons College. She spent ten years working in public and scientific libraries as a cataloger and reference librarian before devoting herself to the web full-time.


User Experience Design

UX is more than how your product looks. It can be as broad as all customer touchpoints and as focused as the button action on a page. UX encompasses: product strategy, stakeholder alignment, metrics & analytics, interaction design, prototyping, and page design.

Information Architecture

I’ll help you structure your information to improve the findability and performance through activities like: site structure & taxonomy creation, navigation design & labeling, content analysis, metadata schema & controlled vocabulary development, and site search design & optimization.

User Research

Understanding the needs, behaviors, and goals of the people using your products and website is key to designing an effective experience. I use the methods of ethnographic-type interviews, card-sorting, usability testing, prototype testing, or surveys can to uncover insights into what your users need and want.

Workshops and Training

Get targeted support on the tricky parts of your project with a custom, hands-on workshop where we’ll tackle the issue together. Take your team’s skills to the next level with my training classes on navigation & taxonomy development, controlled vocabularies & thesauri, using metadata, and search.

  • Core Expertise

  • User experience design

  • Information architecture

  • User research

  • Usability testing

  • Navigation and taxonomy design

  • Metadata and controlled vocabulary development

  • Content Strategy

  • Industry Experience

  • Non-profit and government

  • Healthcare

  • Higher education

  • Technology

  • Media

  • Financial services

  • Retail

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